Get started
Get started

House Transactions Without the Risks

SureOffer

Did you know that 30% of property transactions fall through, costing the average consumer over £2500. That’s money they’ll never get back, because they didn’t protect themselves like you can with SureOffer, our unique reservation agreement.

It's legally binding and provides compensation if a buyer or seller doesn't stick to a mutual set of commitments.

What can SureOffer do for me?

Ordinarily, there is no financial or legal protection for buyers and sellers until you exchange contracts, often months after the offer was accepted and after significant investment from both parties.

SureOffer changes this by introducing commitments from the get-go. Both parties agree to a set of conditions that are essentially the minimum you'd expect from anyone truly dedicated to the sale completing.

96% likelihood of success

Reservation agreements have shown to increase the chances of the sale completing to 96% — vs 70% without.

Fair compensation

If your counter-party breaks one of the commitments in your policy you'll get fair compensation to cover your costs.

Less stress

Moving house is often the most stressful process of a person's life. SureOffer can help protect all the hard work and money you invest, with less worry the sale will collapse.

Your journey to a faster, more secure property transaction

How does it work?

1

Creating your policy

It's free, fast and all digital. Anyone can do it and it doesn't cost you anything unless we help you reach exchange

2

Choose your protection amount

We suggest £3,000 because this is the amount on average lost when a transaction fails, but you are free to choose from £500 upwards. You can also add any additional commitments you want from the counterparty

3

Share your policy

When receiving or sending an offer, include the policy link to get agreement. The counterparty can manage and respond to it all online

4

Start the protection

For the policy to start both parties need to do a quick identity check (all online) and to deposit either the minimum £500 or the full protection amount for a reduced fee, into our secure client account. We only take a fee if you successfully exchange, and it's just £300 if you put the minimum deposit in, or £200 if you put in the full deposit.

We are registered with and regulated by the FCA (935777), Deposits will be stored in a dedicated secure client account to ensure they are fully protected.

5

Rest assured

You can feel more confident as you progress with the transaction knowing that if something goes wrong, you will be entitled to compensation from your counter-party's deposit if they are at fault.

  • You're more than likely to exchange - In which case we take our fee from the deposit and return the rest back to you

  • If unfortunately the sale collapses - We take evidence from both parties and if compensation is due our trained mediators assign it and return the remainder of the deposits back without us taking any fee.

6

It's really that simple

Far too many people are losing thousands of pounds every time a transaction falls through. This doesn't need to happen to you.

You can protect your transaction for less than £300 and move forward with confidence

Create your policy now

What are the commitments?

The commitments are designed to be fair and easy to adopt. They are not a burden to uphold for individuals committed to the sale, but a deterrent for any bad actors.

They include commitments to act in good faith, respond promptly to communications, not change the price without due cause and to not gazump or gazunder.

You can find out more here on our helpdesk

You might be wondering...

Have another question? Contact Us

Not at all — in fact, it tends to attract the right kind of people. If someone isn’t willing to agree to fair, basic commitments, you’re probably better off knowing that right away rather than weeks down the line.

No, it’s something better. SureOffer is designed to change behaviour upfront — encouraging both sides to stick to the deal — while still offering compensation if things go wrong.

Life happens, and we get that. If there’s a genuine change in circumstances — like losing your job or a major unforeseen event — the agreement is designed to protect, not punish.

Creating a policy is free. We only charge a fee if your sale goes through — usually £200 if you’ve deposited the full protection amount (~£3,000), or £300 if you deposit only the minimum (£500).

The minimum you'll get is £500. However, if you can prove that you had costs (like surveys and conveyancing fees) in excess of this then you will be reimbursed for them up to the full protection amount you agreed to. You can get more details about how it works from our helpdesk.

Once the policy starts it moves through the following phases:

  1. Research phase: While the buyer has to do surveys and searches the policy is in this phase. You’re covered for your verified expenses if the other side backs out unfairly.

  2. Lock-in phase: Once all surveys and searches have been done you move to this phase. The full deposit is at stake if someone pulls out or tries to change the offer price without good reason.

You can find out more about the phases from our helpdesk.

Yes — there’s room for fair negotiation. If the cost of unexpected repairs is over 2% of the agreed price, both sides can renegotiate. If you can’t reach an agreement within seven days, either side can walk away without penalty.

Absolutely. You can create a SureOffer policy and share the link with interested buyers at any point — it’s a great way to show you’re serious and looking for a reliable buyer.

Absolutely. You can create a SureOffer policy and share the link when making an offer — it’s a great way to show you’re serious and can sometimes even get a lower offer accepted.

Of course! Take a look: SureOffer example contract.

We are regulated by the FCA. This means we've undergone a stringent process to ensure we are able to handle money safely and securely. Your deposit will be held with a unique reference number linked to your profile ID and SureOffer ID. This multi-layer security ensures your money is safe and can be returned to you after your transaction is successful!

If all goes well (and we hope it does), the deposits will be returned to both parties on the date of exchange. If the transaction falls through or a dispute arises, the deposit will be returned to the party that has been wronged along with part or all of the deposit of the other party. We will make sure that the dispute is resolved fairly and transparently, and in good timing.

Yes — but a much smarter one. It’s flexible, digital, and protects both sides fairly.

Right now, we only offer SureOffer on residential properties in the UK. We are working on expanding our services to other types of properties and locations.

Absolutely! We are an FCA regulated company. You will remain the owner of your data, and we will only ever share your information with the sellers and estate agents you choose to approach.

Yes. Housecure is registered with and regulated by the FCA under registration number 935777.

SureOffer makes a real difference

70% Success Rate
Without a policy

Risk of losing thousands of pounds

No commitment until exchange of contracts

No reassurance the counter party is committed and not going to waste your time

No protection

94% Success Rate
With a policy

Fair compensation if you are wronged

Strong commitment from all parties from day one

Know you have a committed person for the sale

Protection from the day an offer is accepted

Get Started

Ready to create your policy?

Create your policy online in seconds and complete your sale without the stress.

Create a policy